Forethought Prompts

Design a Forethought Solve Autoflow for [COMPANY] that resolves [SUPPORT_TOPIC] inquiries across chat and email without agent handoff. Include intent detection, a step by step resolution path, a fallback to Triage when confidence drops below [CONFIDENCE_THRESHOLD], and a confirmation message. Keep answers concise, grounded in our help center articles, and in a [TONE] tone.

Create Forethought Triage routing rules for [COMPANY] that classify incoming tickets by intent, sentiment, and urgency. Map [INTENT_LIST] to the correct queues, assign priority levels, and route VIP or high urgency cases to senior agents. Exclude [EXCLUDED_TOPICS] from auto routing. Output rules as clear if then statements my support ops team can paste into the no code Autoflows builder.

Write a Forethought Assist copilot script for [COMPANY] agents handling [TICKET_TYPE] conversations. Provide suggested replies, the most relevant help center article links for each step, and short de-escalation phrases for frustrated customers. Include guidance on when the agent should override the suggestion and take over manually, plus a quality checklist the agent reviews before closing ticket [TICKET_ID].

Use Forethought Discover to analyze [TIME_PERIOD] of [COMPANY] support conversations and identify the top [NUMBER] knowledge gaps where Solve failed or agents improvised answers. For each gap, state the missing help center article title, the recurring customer question, and a draft outline. Rank gaps by volume and CSAT impact so our content team fixes the biggest wins first.

Build a Forethought Assist macro template for [COMPANY] agents to recover low CSAT surveys on ticket [TICKET_ID]. Include a personalized apology that references the issue, a clear next action with owner and timeline, and a compensation option if policy allows. Keep it under [WORD_LIMIT] words, in a [TONE] tone, and end with one question that invites the customer to confirm the fix.

Generate a set of [NUMBER] reusable Forethought Assist macro templates for [COMPANY] covering [CATEGORY_LIST] ticket types. Each macro must include a clear title, a personalized opening, resolution steps, a closing question, and bracketed variables like [CUSTOMER_NAME] and [ORDER_ID]. Match our brand voice: [TONE]. Flag any macro that needs legal or compliance review before use.

Create a weekly Forethought analytics report template for [COMPANY] that tracks Solve deflection rate, Triage auto route accuracy, Assist usage by agents, average handle time, and CSAT trend for [TIME_PERIOD]. Add a short executive summary section that flags the top 3 issues hurting deflection and one recommended Autoflow change for each. Format it for a 5 minute leadership read.

Draft a training dataset of [NUMBER] intents for the Forethought Solve agent at [COMPANY], focused on [PRODUCT_AREA]. For each intent include the intent name, [NUMBER] sample customer utterances in natural language, key entities to extract, and the correct help center article URL. Separate lookup intents from transactional intents, and mark which ones should always escalate to a human agent.

Write an onboarding playbook for new [COMPANY] support agents learning Forethought Assist. Cover how to read suggested replies, when to accept or edit them, how to surface the right knowledge article, and how Triage priority flags should change handling order. Include a 30 day ramp plan with daily tasks, practice scenarios for [PRODUCT_AREA], and quiz questions to verify copilot skills.

Design a Forethought Test Suite validation plan for [COMPANY] before deploying a new Solve Autoflow about [FEATURE_NAME]. List [NUMBER] test conversations covering happy paths, edge cases, angry customers, and out of scope requests. For each test state the input, expected behavior, and pass or fail criteria. Require [PASS_RATE] percent pass before production rollout and block launch on any safety failure.