Welcome to Synthvora Growth. These Terms of Service ("Terms") govern your use of our website, digital marketing services, and all related offerings. By accessing our website, requesting a quote, or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our services. These Terms apply to clients in Pakistan and internationally.
01 Acceptance of Terms
By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any additional terms referenced herein. You represent that you are at least 18 years old and have the legal capacity to enter into binding agreements. If you are entering these Terms on behalf of a company or organization, you represent that you have authority to bind that entity.
02 Services Description
Synthvora Growth provides digital marketing and web development services, including but not limited to:
- Website design and development (custom websites, landing pages, e-commerce)
- Search Engine Optimization (SEO) - on-page, off-page, technical SEO
- Social media management and marketing (Instagram, Facebook, TikTok, LinkedIn)
- Content creation (graphics, videos, copywriting, reels)
- Paid advertising campaigns (Google Ads, Facebook Ads, Instagram Ads)
- Branding and logo design
- Email marketing and automation
- AI chatbot development and integration
- Mobile app development
- Consulting and strategy services
Specific deliverables, timelines, revisions, and pricing will be outlined in individual project proposals, Statements of Work (SOW), or service agreements. In case of conflict between these Terms and a specific agreement, the specific agreement shall prevail.
03 Client Responsibilities
To ensure project success, you agree to:
- Provide accurate and complete information required for project execution
- Supply necessary assets (logos, brand guidelines, content, images, access credentials) in a timely manner
- Review deliverables and provide feedback within agreed timeframes (typically 3-5 business days)
- Make payments according to the agreed schedule
- Communicate changes or additional requirements promptly
- Ensure all content and materials you provide do not infringe third-party rights
Delays caused by the client's failure to provide timely feedback, materials, or approvals may result in project timeline extensions and potential rush fees.
04 Pricing & Payment Terms
Pricing: All prices are quoted in Pakistani Rupees (PKR) for local clients and US Dollars (USD) for international clients, unless otherwise specified. Prices are subject to change with prior notice for new projects.
Payment Structure:
- 50% upfront deposit is required to commence work on all projects
- 50% final payment is due upon project completion, before final delivery/handover
- For ongoing services (social media, SEO, maintenance), monthly payments are due in advance
- Large projects may require milestone-based payments as outlined in the SOW
Accepted Payment Methods (Pakistan):
- JazzCash
- EasyPaisa
- Bank Transfer (IBFT - Inter Bank Fund Transfer)
- Credit/Debit Cards (Visa, Mastercard)
- Direct bank deposit
International Payments: Wire transfer, PayPal, Wise, Payoneer, or other agreed methods.
Late Payments: Invoices overdue by more than 15 days may incur a late fee of 5% per month or the maximum allowed by applicable law, whichever is lower. We reserve the right to suspend services for accounts with outstanding balances exceeding 30 days.
Taxes: All prices are exclusive of applicable taxes (sales tax, VAT, GST). Clients are responsible for any taxes imposed by their local jurisdiction.
05 Project Timelines & Revisions
Timelines: Estimated delivery times are provided in good faith based on project scope and complexity. Typical timelines:
- Logo/Branding: 5-7 business days
- Website (5 pages): 7-10 business days
- Website (10+ pages): 14-21 business days
- E-commerce: 14-28 business days
- Social Media Management: Ongoing (monthly contracts)
Timelines may be affected by client delays, scope changes, or unforeseen circumstances. We will communicate any delays promptly.
Revisions: Each project includes a specified number of revision rounds (typically 1-3 depending on package). Additional revisions beyond the included rounds will be charged at our standard hourly rate. Revision requests must be consolidated and submitted together.
06 Intellectual Property Rights
Client Ownership: Upon full and final payment, the client receives exclusive ownership of all final approved deliverables, including designs, code, content, and assets created specifically for the project.
Synthvora Rights: We retain the right to:
- Display completed work in our portfolio, case studies, and marketing materials
- Use project details for testimonials (with client consent)
- Retain ownership of underlying methodologies, frameworks, tools, and processes
- Reuse generic design elements, code snippets, and concepts not specific to the client
Third-Party Materials: Some projects may use third-party resources (stock images, fonts, plugins, templates) subject to their respective licenses. We will disclose any licensing requirements and costs.
Non-Disclosure: If confidentiality is required, a separate Non-Disclosure Agreement (NDA) must be signed before project commencement. Additional fees may apply for NDA compliance.
07 Warranties & Disclaimers
Our Warranties: We warrant that:
- Services will be performed in a professional and workmanlike manner
- Deliverables will conform to the specifications outlined in the project agreement
- We have the right to provide the services and deliverables
- Work will not infringe third-party intellectual property rights (to our knowledge)
Disclaimers: EXCEPT AS EXPRESSLY STATED, WE MAKE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. We do not guarantee specific results (e.g., sales increases, traffic growth, search rankings) as these depend on numerous factors beyond our control.
08 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SYNTHVORA GROWTH SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM:
- Your use or inability to use our services
- Any errors, inaccuracies, or omissions in deliverables
- Unauthorized access to or alteration of your data
- Third-party conduct or actions
- Business interruptions or lost business opportunities
Aggregate Liability Cap: Our total cumulative liability shall not exceed the total amount paid by you for the specific service giving rise to the claim during the 12 months preceding the claim.
09 Termination
By Client: You may terminate services with 14 days written notice. You are responsible for payment of all work completed, hours logged, and non-refundable expenses incurred up to the termination date.
By Synthvora: We may terminate services immediately if:
- You breach these Terms and fail to cure within 10 days of notice
- Payment is overdue by more than 30 days
- You engage in abusive, harassing, or illegal conduct
- Project becomes unfeasible due to circumstances beyond our control
Effect of Termination: Upon termination, we will deliver all completed work for which payment has been received. Outstanding balances become immediately due. Our liability limitations and intellectual property provisions survive termination.
10 Refund Policy
Deposits: Upfront deposits are generally non-refundable once work has commenced, except in cases of material breach by Synthvora.
Completed Work: No refunds for completed and delivered work that meets agreed specifications.
Ongoing Services: Monthly retainers are non-refundable for the current billing period. Cancellation takes effect at the end of the current billing cycle.
Satisfaction: We strive for 100% client satisfaction. If you're unsatisfied, contact us to discuss revisions or solutions before requesting a refund.
11 Force Majeure
Neither party shall be liable for delays or failure to perform due to circumstances beyond reasonable control, including but not limited to: natural disasters, pandemics, government actions, war, terrorism, strikes, power outages, internet disruptions, or third-party service failures. Affected party must notify the other promptly and make reasonable efforts to mitigate impact.
12 Governing Law & Dispute Resolution
Governing Law: These Terms shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan, without regard to conflict of law principles.
Jurisdiction: Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Karachi, Pakistan.
Arbitration: Before initiating legal proceedings, parties agree to attempt resolution through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in Karachi under the Arbitration Act, 1940 (Pakistan).
International Clients: For clients outside Pakistan, disputes may be resolved through online arbitration or mediation, with proceedings conducted in English.
Language: These Terms are drafted in English. Translations (if provided) are for convenience only; the English version prevails.
13 Indemnification
You agree to indemnify, defend, and hold harmless Synthvora Growth, its owners, employees, contractors, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising from:
- Your breach of these Terms
- Your violation of any law or third-party rights
- Content or materials you provide that infringe intellectual property or other rights
- Your use of our services or deliverables
14 Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website with an updated "Last updated" date. Material changes will be communicated via email or website notice. Continued use of our services after changes constitutes acceptance. We encourage you to review these Terms periodically.
15 Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.
16 Entire Agreement
These Terms, together with our Privacy Policy and any specific project agreements, constitute the entire agreement between you and Synthvora Growth regarding our services and supersede any prior agreements, understandings, or communications.
17 Contact Information
For questions, concerns, or notices regarding these Terms, please contact us:
- Email: info@synthvoragrowth.com
- WhatsApp: +92-317-3025339
- Phone: +92-317-3025339
- Office Hours: Monday - Saturday, 9:00 AM - 6:00 PM (PKT - Pakistan Standard Time, UTC+5)
- Location: Karachi, Pakistan (serving clients worldwide)
- Response Time: Within 2 business hours during office hours
Legal Notices: For formal legal notices, please send via registered mail or email with read receipt to the addresses above.
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. Thank you for choosing Synthvora Growth as your digital marketing partner!